Overview Join to apply for the Complaints Officer & Manager Complaints role at Department of Local Government, Industry Regulation and Safety (LGIRS). Pay This pay range is provided by LGIRS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$105,167.00/yr - A$149,485.00/yr The Role Complaints Officer (16889) - -...
A governmental agency in Queensland seeks a project manager to lead change management initiatives within the Complaints Management Review Implementation project. The role requires strong leadership skills and a background in project management to engage with stakeholders and deliver effective outcomes. Candidates should have relevant qualifications and experience in change management. This role...
A government emergency services agency is seeking an expert to lead organizational change through the Complaints Management Review Implementation project. The ideal candidate will have extensive experience in project management and change management, effectively engaging stakeholders to improve the department's processes. Responsibilities include delivering strategic change management advice and...
An exciting opportunity exists for an experienced Senior Complaints Manager & Product Specialist to play a key role in the governance, operational integrity and ongoing evolution of the Company’s Master Trust. This is a highly visible position with end-to-end accountability for the Master Trust’s enquiries and complaints framework, alongside exposure to incident management, product and platform...
A financial services institution seeks a Complaints Management Officer to lead consumer complaints management and support various compliance initiatives. The ideal candidate will work closely with senior management, ensuring responses to regulatory complaints are timely and precise. This role requires strong personal judgment and excellent communication skills. Responsibilities include handling...
Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences...
Job Description - Lead a high‑impact, customer‑facing function that directly shapes Jetstar’s service reputation and drives meaningful resolution outcomes for our customers. - Grow and mentor a multi‑site team across Australia and Asia, developing capability in a fast‑paced, people‑focused environment. - Melbourne CBD location Love travel and passionate about all things aviation. You’re in the...
Senior Manager, Complaints Excellence At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an...
Job Description What is the opportunity? As a Case Manager in the Client Complaints Appeal Office, you will review, investigate and resolve client complaint escalations and related systemic issues through timely and fair reviews. You will use effective conflict management practices in casework to demonstrate fairness and to mitigate risk to RBC. Being mindful of identifying opportunities for...
The Complaints Management Coordination team is tasked with establishing and leading a coordinated complaints management model at Comcare. The team oversees and coordinates the implementation of comprehensive complaints management review recommendations. The team collaborates with diverse business areas to improve the way complaints are managed at Comcare and works to streamline complaint...
Townsville Catholic Education Office supports 30 schools within the Diocese, located throughout a diverse region of North Queensland, extending west to Mount Isa, south to Proserpine, and north to Ingham. We employ over 2,900 dedicated professionals who contribute to our mission of delivering high-quality, values-based education within our Catholic school communities. Our schools include primary,...
Multiple Opportunities – Complaints Analyst/Manager/Lead Location: Melbourne | Type: Permanent, Full-time Open Roles: Complaints Oversight & Well Managed Lead Complaints Oversight Manager Complaints Oversight Analyst Complaints Well Managed Analyst Overview Our multinational banking client is currently expanding its Complaints and Customer Resolution function and is recruiting across four key...
Select how often (in days) to receive an alert: Business Assurance and Controls Manager - Complaints and Systemics Issues Department: AR Controls Division: Australia Retail Location: Docklands About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a...
Student Integrity and Complaints Manager Box Hill Institute is seeking a full-time, ongoing Student Integrity and Complaints Manager. This position is based at the Elgar Campus with travel to Lilydale and City Campuses required. It forms part of the Academic Governance team. Within this role you will be responsible for the end-to-end management of student and customer complaints, misconduct,...
#LI-JC1 At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Relations Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Business Operations As a world leader in commercial and personal insurance solutions operating in over 70 countries and...
Come join our team to make a difference in the NSW public sector! Vacancy: Manager, Complaint Handling System Reviews, Clerk Grade 11/12 – Systems Oversight Branch Location: Sydney CBD with hybrid and flexible working options. Employment: Ongoing or Temporary Salary Range: Up to $181,853. Package includes salary ($139,787 - $161,663), employer's contribution to superannuation and annual leave...
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Business Assurance and Controls Manager in our Australia Retail segment, you'll play a key role in helping to put the foundations in place—with the right tools, systems, structure and...
A government agency in Geelong is looking for a Senior Service Improvement Complaints Specialist to manage complaints for injured workers. This role offers hybrid work flexibility and requires a Tertiary Legal qualification along with significant experience in complaints management. The successful candidate will provide expert advice to improve complaints handling processes and support a...
As the Operations Manager, Complaints, you will: • Lead the Complaints Clearing House Management Office (CCMO) team and manage day to day workflow, quality, staff capability, coaching and escalation handling. • Oversee the receival, triage and assessment of customer complaints in line with the Queensland Public Service Customer Complaints Management Framework and Guideline. • Manage sensitive and...
Job Description The Complaints Management Officer supports the research and execution of various consumer compliance management initiatives for the Fair Banking Group at First United Bank and Trust. Responsibilities include preparing for regulatory examinations and audits, conducting compliance testing, supporting consulting efforts, data analysis, and maintaining various reports. This role has...